This article describes steps to take if you are unable to download or save files using Firefox.

Note: The Refresh Firefox feature can fix many issues by restoring Firefox to its default country while saving your essential information. Consider using it before going through a lengthy troubleshooting process.

i Check the Downloads panel for blocked downloads
2 Clear the download history
3 Choose a different download folder
iv Reset the download binder
5 Choose a valid download folder in Safari Preferences
vi Delete corrupt plist file
7 Modify file blazon settings
- 7.1 Reset download actions for all file types
viii Configure Internet security software
ix Enable downloads blocked by Security Zone Policy
- 9.1 Reset system Net Security settings
10 Other solutions

Check the Downloads panel for blocked downloads

Firefox includes a download protection feature to protect you lot from malicious or potentially harmful file downloads. If Firefox has blocked an unsafe download, y'all volition run across a alarm message nigh the file in the Downloads panel, along with options for handling the pending download. You can open the Downloads panel to view completed and pending downloads past clicking on the Downloads push (the downwardly arrow on your toolbar). Meet the articles Where to notice and manage downloaded files in Firefox and How does built-in Phishing and Malware Protection piece of work? for more data.

Articulate the download history

Clearing the download history tin prepare some bug with downloading files:

Click the Downloads button , and then click . The Downloads window volition open up.
In the Downloads window, click Clear Downloads.
Shut the Downloads window.

Choose a different download folder

Firefox may not be able to download files if in that location is a problem with the folder in which downloaded files are saved:

In the Card bar at the top of the screen, click and select . Click the carte button and select . Click the menu button and select .
Select the panel.
Discover the Downloads section under Files and Applications.
Click the Scan Choose button adjacent to the Save files to entry.
Choose a different download folder for saving files.
Shut the about:preferences page. Any changes you lot've fabricated volition automatically be saved.

Reset the download folder

If you have tried the higher up suggestions, y'all can restore the default Firefox download folder settings:

Type about:config in the address bar and printing Enter Return .
A alert page may appear. Click Accept the Take a chance and Continue to go to the almost:config page.
In the Search field, enter browser.download.
If any of the following settings are in assuming text, reset their values. To reset a value, click the Delete or Reset push button, depending on the preference:
- browser.download.dir
- browser.download.downloadDir
- browser.download.folderList
- browser.download.lastDir
- browser.download.useDownloadDir
If desired, you can revert back to your preferred download folder settings in your Firefox Options Preferences Settings panel, in the Downloads department nether Files and Applications.

Cull a valid download folder in Safari Preferences

If yous receive the error <filename> could non exist saved, because an unknown mistake occurred. , your problem might be caused by an interaction with the Safari browser and your operating system.

To fix the problem, open Safari'southward Preferences and modify the Save downloaded files to: setting to a valid folder (such as your Desktop). Then restart Firefox.

Delete corrupt plist file

If you receive the error <filename> could not be saved, considering you cannot change the contents of that folder. Change the folder properties and endeavour again, or try saving in a different location., your problem might be acquired by corrupt plist files.

To fix this problem, go to your habitation directory and delete this preference file:

~/Library/Preferences/com.apple.internetconfig.plist

Change file blazon settings

If downloading sure file types does not work, check to make certain Firefox is not gear up to handle those file types differently from others. See Content types and download actions in Firefox for instructions on how to view and change how dissimilar file types are handled.

Reset download deportment for all file types

To reset how all file types are handled by Firefox dorsum to default:

Open your profile folder:
- Click the menu button , click , and select . From the menu, select . The Troubleshooting Data tab will open.
- Nether the Awarding Basics section next to Contour Folder Directory, click Open up Folder Testify in Finder Open up Directory . A window volition open up that contains your contour binder. Your profile folder will open.
Click the Firefox carte and select . Click the Firefox menu at the top of the screen and select . Click the Firefox menu and select .
Delete or rename the handlers.json file (for example, rename it handlers.json.erstwhile).
Restart Firefox.

Configure Internet security software

Net security software, including firewalls, antivirus programs, anti-spyware programs, and others tin can block certain file downloads. Bank check the settings in your security software to encounter if at that place is an setting that may be blocking downloads.

To diagnose whether Internet security software is causing problems, you can attempt temporarily disabling information technology, seeing if downloads piece of work, and so re-enabling the software.

Enable downloads blocked by Security Zone Policy

Downloading an executable file (e.g., an .exe or .msi file) may fail, with the Downloads window showing Canceled under the file name.

This happens because Firefox honors your Windows security settings for downloading applications and other potentially unsafe files from the Internet. To resolve this trouble, use the solution given beneath.

Reset organization Internet Security settings

You can reset your system Internet security settings in Cyberspace Explorer. Run across How to reset Internet Explorer settings at Microsoft Support for instructions.

Easter Daudgessed

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